Services

Everything you need from a serious IT partner.

We deliver the full spectrum of small business IT — from custom-built software to the network in your office wall — with the personal accountability only a local, CEO-led team can provide.

Custom Web App Development

Bespoke web applications engineered around your exact operational workflows.

From inventory and scheduling tools to client portals and internal dashboards, we design and build secure, scalable web applications tailored to how your business actually works — not how off-the-shelf software thinks it should.

  • Discovery, UX, and architecture
  • Modern stack (React, TypeScript, Postgres)
  • Integrations with M365, QuickBooks, and industry tools
  • Long-term maintenance and feature roadmaps
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Custom Mobile Web App (PWA) Development

Installable mobile-first apps that work offline and ship without app store delays.

Progressive Web Apps give your team a polished mobile experience without the cost and review cycles of native iOS/Android development. Perfect for field teams, inspections, technicians, and customer-facing tools.

  • Installable on iOS, Android, and desktop
  • Offline-capable with background sync
  • Push notifications and camera/location access
  • One codebase, fast iteration
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Onsite IT Support

Hands-on technical support across Gainesville, Northeast Georgia, and Atlanta.

When something has to be touched, plugged in, racked, or walked through with your team in person, we come to you. Decades of experience across PC, Mac, server, and network hardware.

  • PC, Mac, and server diagnostics
  • Hardware refresh and deployment
  • Cabling and on-prem network builds
  • On-the-floor staff training
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Remote IT Support

Fast, secure remote troubleshooting without waiting for a truck to roll.

For everything that doesn't require a physical presence, our secure remote support lets us diagnose, patch, and resolve issues quickly — often within minutes. Great for distributed teams and emergencies.

  • Secure remote sessions
  • Same-day response for managed clients
  • Software, OS, and network troubleshooting
  • Detailed write-ups after every ticket
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Microsoft 365 Management & Optimization

Tenant administration, security hardening, and cost optimization for M365.

We design, deploy, and operate Microsoft 365 environments that are secure, well-licensed, and easy for your team to use. From conditional access to SharePoint structure and Teams governance.

  • License audit and cost optimization
  • Conditional access & MFA enforcement
  • Exchange, SharePoint, OneDrive, Teams
  • User onboarding and offboarding automation
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Cybersecurity & Data Protection

Practical, layered security designed for small business reality.

Enterprise-grade protection sized for small business budgets. We harden your perimeter, train your staff, monitor your endpoints, and make sure you can recover when something does go wrong.

  • Endpoint protection and EDR
  • Backup and disaster recovery
  • Phishing awareness training
  • Vulnerability assessments
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General IT Consultation

Strategic technology guidance from a 25-year industry veteran.

Sometimes you don't need a vendor — you need an unbiased second opinion. Marcel offers strategic consulting for scaling teams, hardware refresh planning, compliance roadmaps, and vendor selection.

  • Technology audits and assessments
  • Roadmap and budget planning
  • Vendor and software selection
  • Compliance preparation (HIPAA, etc.)
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Networking & Infrastructure

Ubiquiti, PC, Mac, and mixed-environment networking done right the first time.

We design and deploy reliable Ubiquiti-based networks for offices, manufacturing floors, dental practices, and construction sites — plus full support for PC, Mac, and the popular hardware brands you already trust.

  • Ubiquiti UniFi networking
  • Wi-Fi site surveys and design
  • Firewall and VLAN configuration
  • PC, Mac, and mixed environments
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Business Process Documentation & SOPs

Standard Operating Procedures, runbooks, and knowledge bases that capture how your business actually works.

Tribal knowledge is a liability. We document your repeatable processes — from client onboarding to fulfillment to incident response — into clear, version-controlled SOPs, runbooks, and knowledge base articles. The result: faster onboarding, fewer mistakes, and a business that can scale or transition without losing institutional memory.

  • Process mapping and workflow discovery
  • Standard Operating Procedures (SOPs) and runbooks
  • Internal knowledge base / wiki implementation
  • Role-based playbooks and onboarding guides
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Process Optimization & Workflow Automation

Identify operational inefficiencies, eliminate manual work, and automate the workflows that drain your team.

Most small businesses leak hours every week to duplicate data entry, manual handoffs, and disconnected tools. We audit your operations, identify bottlenecks, and implement workflow automation — integrating Microsoft 365, Power Automate, Zapier, and custom code — so your team spends time on work that matters.

  • Operational efficiency audits & bottleneck analysis
  • Workflow automation (Power Automate, Zapier, custom)
  • System integration across M365, CRM, and line-of-business apps
  • KPI dashboards and continuous improvement tracking
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Ready When You Are

Talk to a 25-year veteran about your technology — free of charge.

Whether you're scoping a custom application, evaluating Microsoft 365, or need someone reliable on call for support, Marcel will walk you through your options personally. No pressure, no jargon.